Terms & Conditions – Printman
Last Updated: September 4, 2026
Printman operates as a printing and customized production service provider in Jordan. In these Terms & Conditions, “Printman,” “we,” “us,” and “our” refer to Printman.
These Terms & Conditions govern your use of our website, social media channels, messaging channels, and services, as well as any orders placed with Printman.
By placing an order, approving a design, making a payment, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Orders & Customer-Provided Files
Customers are responsible for providing accurate information, specifications, and files required to fulfill their orders.
Customer-provided files remain the property of the customer. Printman does not automatically provide editable or source working files created or modified by Printman unless this is specifically agreed as part of the order.
Orders are considered confirmed once the product specifications, quantities, pricing, design requirements, and applicable payment terms have been agreed upon.
Printman may request clarification or additional information before accepting or beginning production.
Design Approval
Where a digital proof, preview, or final layout is provided, the customer is responsible for carefully reviewing and approving it before production.
Once the customer approves the final design, the customer is responsible for errors that were visible in the approved design, including:
Spelling and typographical errors.
Names, numbers, dates, or other information.
Dimensions and specifications.
Images, logos, and other design elements.
Other details included in the approved design.
Printman remains responsible for errors introduced by Printman after customer approval or for production errors attributable to Printman.
Where customer approval is required, production may not begin until the design or relevant order details have been approved or otherwise confirmed by the customer.
Colors & Printed Appearance
Colors displayed on screens may differ from the final printed result due to differences in monitors, devices, color profiles, materials, inks, substrates, and printing processes.
Minor differences in color, tone, saturation, positioning, cutting, alignment, or finishing may naturally occur during the printing and manufacturing process and do not necessarily constitute a defect.
Customers requiring exact color matching should communicate this requirement before production so that the appropriate production method or color specification can be discussed.
Payments & Pricing
All prices are quoted and processed in the applicable currency, such as Jordanian Dinars (JOD).
Payments are handled through Cash on Delivery or online transfers through CliQ within Jordan, as agreed during the order process.
For certain customized, large, bulk, or special orders, Printman may require a deposit, advance payment, or full payment before production begins.
Production may be delayed until required payment and customer approval have been received.
Printman reserves the right to change prices, product specifications, or discontinue services at any time without prior notice. However, confirmed orders will generally be fulfilled at the price agreed upon at the time the order was confirmed.
Production Times
Estimated production times are provided as guidelines and may vary depending on:
Product type and complexity.
Quantity ordered.
Design approval time.
Material availability.
Current production workload.
Special production requirements.
Estimated production times do not constitute a guaranteed completion or delivery date unless a specific deadline has been expressly agreed upon.
Production may be affected by circumstances outside Printman’s reasonable control.
Delivery & Pickup
Printman may offer delivery through shipping partners or other delivery arrangements, as well as pickup from our office.
Customers are responsible for providing accurate delivery information and being available to receive their orders when required.
Delivery times are estimates and may vary depending on the shipping provider, destination, workload, weather, public holidays, or other circumstances beyond Printman’s reasonable control.
Printman is not responsible for delays caused by third-party shipping providers or circumstances outside our reasonable control.
Additional delivery or redelivery charges may apply where an order cannot be delivered due to incorrect customer information, customer unavailability, or other circumstances attributable to the customer.
Order Changes & Cancellation
Customers should request any changes to an order as early as possible.
Changes requested after production has started may not be possible and may result in additional charges or delays.
Orders for customized or personalized products may generally be cancelled only before production or other order-specific preparation has begun.
Once printing, cutting, engraving, manufacturing, material preparation, or other production work has started, cancellation may no longer be possible and payments may be non-refundable, subject to applicable law and the Refund & Returns Policy.
Intellectual Property & Anti-Forgery
Customers are responsible for ensuring that they have the necessary rights, permissions, and authorizations to use any images, logos, trademarks, text, documents, artwork, or other materials provided to Printman.
Printman may request reasonable evidence of authorization or ownership before producing certain materials, particularly where the request involves official documents, stamps, trademarks, or other sensitive materials.
Customers are responsible for claims arising from materials supplied by them that infringe third-party intellectual property rights, involve forgery or unauthorized reproduction, or otherwise violate applicable laws.
Printman may refuse to produce materials where there is reasonable concern that the requested production may be unlawful or unauthorized.
Right to Refuse Orders
Printman reserves the right to decline an order or design where, following review, it reasonably believes that the request conflicts with applicable laws, safety requirements, or Printman’s legitimate business policies.
Where appropriate, Printman may request additional information or clarification before accepting an order.
NFC Products & Content Liability
For products containing NFC technology, QR codes, URLs, or other digital links, the customer is responsible for the content, destination, and information associated with the link or data provided for programming.
Printman is not responsible for the content of third-party websites or platforms linked through NFC products or QR codes.
Printman is also not responsible for the continued availability, functionality, or accessibility of third-party websites, URLs, platforms, or services after the product has been delivered.
Customers are responsible for ensuring that the use of any linked content complies with applicable laws and third-party platform requirements.
Third-Party Production & Service Providers
To fulfill certain orders or production requirements, Printman may engage trusted external production or service providers.
Where necessary, Printman may share the minimum technical or production information required to fulfill the relevant order.
Printman takes reasonable steps to select and work with appropriate service providers. Where an issue arises from a third-party service, it will be handled in accordance with the relevant service arrangements and applicable law.
Product Quality & Production Variations
Printing and manufacturing processes may involve minor variations in color, cutting, alignment, positioning, dimensions, or finishing.
Such variations do not necessarily constitute a defect where they are minor and reasonably inherent to the production process.
Where a confirmed production error or significant defect is attributable to Printman, the issue will be handled in accordance with our Refund & Returns Policy.
Refunds & Returns
Refunds, returns, replacements, and order cancellations are governed by our Refund & Returns Policy.
Customers should review that policy before placing customized or personalized orders.
Nothing in these Terms & Conditions is intended to remove or limit any rights that cannot legally be excluded under applicable law.
Limitation of Liability
To the extent permitted by applicable law, Printman’s liability for a valid claim directly related to a specific product or service will generally be limited to an appropriate remedy for that order, such as correction, replacement, remake, or refund of the amount paid for the affected order.
Printman will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our products or services, except where such limitation is not permitted by applicable law.
Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
Events Beyond Our Control
Printman will not be responsible for delays or inability to perform caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, government actions, power or telecommunications failures, transportation disruptions, supply shortages, labor disruptions, or other similar events.
Where reasonably possible, we will communicate significant delays and work to complete affected orders as soon as practical.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of the Hashemite Kingdom of Jordan.
Any dispute arising in connection with these Terms & Conditions or our services will be subject to the jurisdiction of the competent courts of Jordan, subject to applicable law.
Changes to These Terms
Printman may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
Your continued use of our services or placement of new orders after an updated version is published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.
Contact Us
For inquiries regarding these Terms & Conditions or our services, please contact us at info@printmanjo.com or through our official WhatsApp Business channel.
