Refund & Returns Policy – Printman
Last Updated: September 4, 2026
Printman operates as a printing and customized production service provider in Jordan. This Refund & Returns Policy outlines the terms regarding order cancellations, product returns, replacements, and refunds for services requested through our website, social media channels, messaging channels, or in person at our office.
Overview & Customized Products
Because the majority of our products are custom-printed, manufactured, or personalized according to the specific requirements, specifications, and files provided by each customer, they are generally not eligible for return, exchange, or refund solely because the customer changes their mind after production has begun.
Customized and personalized products are produced specifically for the customer and generally cannot be returned or resold to another customer.
Order Cancellations
Before Production
You may request to cancel your order if production has not yet commenced and no custom design work, material preparation, printing, cutting, engraving, or other production-related work has been initiated.
If cancellation is approved at this stage, any applicable refund will be determined based on work or costs already incurred by Printman.
After Production Begins
Once production, printing, cutting, engraving, finishing, or other processing has started, customized orders generally cannot be cancelled, and payments made are generally non-refundable, subject to applicable law and any rights that cannot legally be excluded.
Defective, Damaged, or Incorrect Orders
We take reasonable care to ensure that orders are produced according to the approved specifications. If you receive an order containing a confirmed production error attributable to Printman, or if the products arrive damaged or defective, please contact us so that we can assess and resolve the issue.
Reporting Window
You must inspect your order and report any defects, damage, or production errors within 3 days of receiving the order or picking it up from our office.
Issues reported after this period may not be eligible for a replacement or refund unless required by applicable law.
Evidence Required
To process a claim for defective, damaged, or incorrect items, we may require:
Clear photos or videos showing the issue.
Your order or invoice details.
A description of the problem.
Any other information reasonably required to assess the claim.
For damaged deliveries, we may also require photos of the packaging and the delivered items.
Replacements vs. Refunds
Replacements
For confirmed production errors or defective items attributable to Printman, our primary solution will generally be to reprint, remake, or replace the affected items at no additional charge.
The replacement will be produced according to the original approved order specifications.
Refunds
Refunds are assessed on a case-by-case basis and may be offered when a replacement or remake is not reasonably feasible.
If a refund is approved, it will generally be processed through the original payment method or another mutually agreed payment method, within a reasonable timeframe.
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
Customer-Induced Errors
Printman is not responsible for errors contained in customer-provided files or in the final design, specifications, or details approved by the customer.
This may include:
Typographical or spelling errors.
Incorrect names, numbers, dates, or other information.
Incorrect dimensions or specifications provided or approved by the customer.
Low-resolution or poor-quality images supplied by the customer.
Incorrect colors or design elements approved by the customer.
Other errors that were present in the customer-provided materials or final approved design.
Such errors are generally not eligible for refunds or free reprints.
Customers are responsible for carefully reviewing and approving their final designs and order details before production begins.
Production Variations
Minor variations that can naturally occur during printing and manufacturing processes, including slight differences in color, positioning, cutting, alignment, or finishing, may occur between the approved digital design and the final physical product.
Such minor production variations do not necessarily constitute a defect.
However, significant deviations from the approved order specifications or confirmed production errors attributable to Printman will be assessed and handled in accordance with this policy.
Shipping and Return Costs
Since customized products are generally non-returnable, physical returns or collections of products will only be accepted when explicitly requested or authorized by Printman.
If Printman confirms that a return, collection, or replacement is required due to a production error, defect, or damage attributable to Printman, Printman will cover the necessary return or replacement delivery costs.
For approved redeliveries or exchanges resulting from customer-provided errors, incorrect information, or other circumstances attributable to the customer, the customer may be responsible for applicable delivery or redelivery costs.
Non-Customized Products
If Printman offers any products that are not customized or personalized, their eligibility for return, exchange, or refund may be assessed separately based on the nature of the product, its condition, and applicable law.
Any specific return conditions communicated for such products will apply to the relevant order.
How to Report an Issue
To report a defect, damage, incorrect item, or other issue with your order, please contact us within 3 days of receiving or picking up the order.
Please include your order details and clear photos or videos of the issue so that we can assess the claim and determine the appropriate resolution.
Contact Us
For questions regarding this Refund & Returns Policy or to report an issue with your order, please contact us at info@printmanjo.com or through our official WhatsApp Business channel.
Changes to This Refund & Returns Policy
Printman may update this Refund & Returns Policy from time to time to reflect changes to our services, business practices, or applicable legal requirements.
Any updates will be published on this page with a revised “Last Updated” date.
